Return & Shipping Policy

GLASS SLIPPER JEWELS

    

Product Return & Refund Policy (Domestic Orders Only)


Your satisfaction is our priority. If you are not satisfied with your purchase, you may return it for a refund within 30 days from the date you received your package. Returned jewelry must to be in its original condition; include gift boxes and velvet pouches, and not show any sign of wear, damage, or alteration. Unfortunately, we can’t accept returns any other way.

If the item(s) is damaged during transit please contact the seller immediately for further assistance. You have 30 days to contact us for assistance. We are not responsible for any lost or stolen item(s). Phone: (336) 776-0940 Email: customer.service@glass-slipper-jewels.com If the product is damaged and you take it else wear for repairs/engraving we are no longer responsible for the returned item(s).

Final Sale and Special Order items may not be returned.


Ensure Returns are Securely Packaged


If you must return a purchase, your item (s) must arrive at our offices and be in the condition you received it in. Secure packaging means in the original packaging, a padded envelope or a small box with bubble wrap and including the return form. If you would like a receipt for the return, check with your local post office for delivery confirmation. If the return value is over $100, we highly recommend insuring the package at the post office for protection against loss.


Note: Since we offer FREE SHIPPING within the USA, your shipping fee will not be refunded.


Returns are Inspected and Processed within 7 Business Days


Returns are inspected and processed by our returns department within 7 business days of receipt. We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended. Credit is issued to your original method of payment and you will receive an email confirmation. We do not accept returns if they arrive in any condition other than their original state or if they are past our 30-day return period. They will be sent back to you; if you reject that return shipment, Cecelia International LLC dba Glass Slipper Jewels reserves the right to liquidate the inventory and withhold your credit.


Note: You are responsible for filing a claim with the courier if items are damaged during return shipping.


Shipping Policy


At the present time we are only servicing our USA clients. All shipping is FREE within the USA.  


Please allow 4 – 6 weeks for the delivery of your purchased item (s). Glass Slipper Jewels utilizes the services of the USPS, unless otherwise indicated.